Version 1.0 · Effective September 1, 2026
Itineraries are digital and written on demand, so we cannot take them back — but we stand behind them. If your itinerary is unusable for your trip (for example it ignores your must-avoid list, routes your party somewhere it cannot go, does not reflect the dates and regions you entered, or writing failed and could not be resumed), email hello@northboundtrips.com within 14 days of purchase from the order email address and we will refund the full amount to your original payment method.
Most concerns are fixed faster than a refund: if a day is wrong, tell us and we will rewrite it at no charge, whether or not your tier included a revision. Refund requests are handled within 3 business days; refunds typically appear on your statement within 5–10 business days depending on your bank.
Refunds are not provided because a named business turned out to be closed on your day, because weather changed your plans, because you preferred different places than the ones chosen (that is what revisions are for), or for requests made more than 14 days after purchase.
Hours, prices and schedules are never stated in an itinerary and must be verified before you go.